Refund & Cancellation Policy

🔔 Cancellations & Rescheduling
Please give at least 48 hours’ notice if you need to cancel or reschedule your appointment.

Cancellations made with less than 48 hours’ notice will be charged 50% of the session fee.
Cancellations made with less than 24 hours’ notice will be charged 100% of the session fee, as it is unlikely the slot can be rebooked.

🏠 Home Visit Policy
For home visits, cancellations within 24 hours will incur a minimum 50% charge, which may increase to 100% depending on distance travelled or preparation time already committed.

If I arrive at your home and the appointment is declined or cannot proceed (e.g. due to illness, unsafe environment, etc.), the full session fee will still be charged.

💸 Refunds
Refunds are not issued for completed sessions.

If you are genuinely unhappy with your treatment, please let me know during or immediately after your session so I can do my best to address the issue or offer an alternative.

Prepaid packages are non-refundable, but may be transferred or rescheduled with adequate notice.

⚠️ Exceptions
I understand that life happens. In cases of emergency, illness, or unforeseen events, please contact me as soon as possible. I may waive cancellation fees at my discretion.

Arrival & Timing
Please arrive / be ready for my arrival on time; late arrivals may result in reduced treatment time

Medical Suitability
-Clients must disclose any relevant medical information
-Therapist may decline treatment if contraindicated or unsafe

Under-16s & Vulnerable Adults
-Must be accompanied by a parent/guardian or carer
-Consent from a responsible adult required

Client Conduct
-Respectful and appropriate behaviour is expected at all times
-Any inappropriate conduct will result in termination of the session with full fee payable

Therapist Responsibilities
-Rebecca Bromley (The Arden Practice) has all relevant qualifications, insured, and up to date with CPD
-All treatments are within the scope of Soft Tissue Therapy Level 5
-If uncertain or outside scope, client will be referred to appropriate medical professional

Feedback
-Clients are encouraged to give feedback during and after treatment to ensure best outcomes